License Information

This page sets out the regulatory and legal framework under which Seven Casino Online operates. The information provided herein is intended to ensure full transparency with regard to the operator’s licensing status, compliance obligations, and player protection measures. Seven Casino Online is committed to operating in accordance with all applicable legal requirements and industry standards.

Operator Details

Seven Casino Online is operated from its registered office at 21 Soho Square, Soho, London W1D 3QP, United Kingdom. The operator maintains its principal place of business at this address and may be contacted via the details set out on the Contact Us page of this website.

Licence and Regulatory Authority

Seven Casino Online holds a gaming sub-licence issued under Master Licence number 365/JAZ, granted by Gaming Services Provider N.V., trading as Gaming Curacao, which serves as the Master Licence holder. The licence is issued and supervised by the Curaçao Gaming Authority (CGA), the competent regulatory body responsible for the oversight of online gaming operations conducted within or from Curaçao, operating under the authority of the Landsverordening op de kansspelen (LOK), the National Ordinance on Games of Chance, which came into effect on 24 December 2024.

The Curaçao Gaming Authority may be contacted at: Emancipatie Boulevard, Dominico F. “Don” Martina 23, Willemstad, Curaçao. Official website: www.cga.cw

The licence in force covers all categories of interactive gaming activity offered on this platform, including online casino games, slot games, and live dealer games. The licence constitutes a single unified authorisation applicable to the full range of gaming products provided by the operator.

Territory of Services and Age Restriction

The gaming services provided through this website are made available on an international basis in jurisdictions where such services are not prohibited by applicable local law. It is the sole responsibility of each player to verify whether accessing and using these services is lawful in their jurisdiction of residence prior to registration.

Access to this website and all gaming services is strictly restricted to individuals who are 18 years of age or older. The operator does not knowingly permit persons under the age of 18 to register an account or participate in any gaming activity. Age verification procedures are conducted as part of the account registration and Know Your Customer (KYC) process. Where there is reasonable doubt as to a user’s age, the operator reserves the right to suspend account access pending satisfactory verification.

Know Your Customer (KYC) and Anti-Money Laundering (AML) Policy

The operator applies a comprehensive KYC and AML compliance framework in accordance with the requirements of its gaming licence and applicable international standards, including the recommendations of the Financial Action Task Force (FATF) and the standards of the Caribbean Financial Action Task Force (CFATF), of which Curaçao is a member.

KYC Procedures

All customers are required to complete identity verification before withdrawals can be processed, and the operator may require identity verification at any stage of the customer relationship. Documents requested may include, but are not limited to:

• Government-issued photographic identification (passport, national identity card, or driving licence)
• Proof of residential address dated within three months (utility bill, bank statement, or equivalent)
• Proof of payment method ownership
• Source of funds or source of wealth documentation, where applicable

The operator reserves the right to request additional documentation at its reasonable discretion where enhanced due diligence is considered necessary.

AML Procedures

The operator maintains internal policies and procedures designed to detect, prevent, and report suspected money laundering and terrorist financing activity. These procedures include ongoing transaction monitoring, risk-based customer assessment, and the filing of Suspicious Activity Reports (SARs) with the relevant competent authorities where legally required. The operator does not facilitate or accept transactions that are reasonably suspected to be associated with criminal proceeds or the financing of terrorism. All staff involved in compliance functions receive appropriate AML training on a regular basis.

Data Protection

The operator processes personal data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable to its operations and customer base in the United Kingdom. Personal data collected during registration and throughout the customer relationship is processed lawfully, fairly, and transparently, for specified and legitimate purposes, and is retained only for as long as necessary in accordance with the operator’s data retention schedule.

Players hold the right to access, rectify, erase, restrict, or port their personal data, and to object to its processing, subject to the conditions and limitations set out in applicable law. Requests relating to personal data may be submitted to the operator at the contact details provided on this website. The operator does not sell personal data to third parties. Data may be shared with third-party service providers, payment processors, and regulatory authorities solely to the extent necessary for the lawful operation of the platform and compliance with legal obligations.

Full details of data processing activities, the legal bases relied upon, and the rights available to data subjects are set out in the operator’s Privacy Policy, accessible via the footer of this website.

Responsible Gambling

The operator recognises that gambling, whilst a legitimate form of entertainment for the majority of players, carries a risk of harm for a minority of individuals. The operator is committed to providing a safe gaming environment and to supporting players who may be experiencing difficulties related to gambling.

The following responsible gambling tools are available to all registered players:

Deposit Limits – Players may set daily, weekly, or monthly limits on the amount they deposit into their account. Limit reductions take effect immediately; requests to increase limits are subject to a cooling-off period.

Session Time Limits – Players may set a limit on the duration of each gaming session. Upon reaching the set limit, the player will be notified and, where applicable, logged out automatically.

Loss Limits – Players may set limits on the maximum amount they are willing to lose within a defined period.

Reality Checks – Players may activate periodic on-screen notifications to assist in maintaining awareness of time spent gambling.

Self-Exclusion – Players who wish to take a break from gambling may request a self-exclusion period of not less than six months. During a self-exclusion period, the operator will take all reasonable steps to prevent the player from accessing their account and will not send promotional communications. Self-exclusion requests must be submitted directly to the customer support team.

Account Closure – Players may close their account at any time by contacting customer support.

Players who are concerned about their gambling behaviour are encouraged to seek independent support from the following organisations:

• BeGambleAware: www.begambleaware.org
• GamCare: www.gamcare.org.uk
• Gambling Therapy: www.gamblingtherapy.org

Dispute Resolution

In the event that a player has a complaint or dispute relating to the operator’s services, the player is advised to follow the procedure set out below.

Step 1 – Contact Customer Support. In the first instance, players should submit their complaint directly to the operator’s customer support team via email at [email protected] or by telephone at +44 20 3765 2841. The operator will acknowledge receipt of the complaint and endeavour to provide a substantive response within a reasonable period.

Step 2 – Formal Complaint. If the player is not satisfied with the outcome of the initial response, the complaint may be escalated as a formal written complaint. The operator will conduct a review and provide a final position in writing.

Step 3 – Regulatory Escalation. Players who remain dissatisfied following the conclusion of the operator’s internal complaints procedure may refer the matter to the Curaçao Gaming Authority. Whilst the CGA does not function as a civil court and does not have the authority to order compensation, it may investigate complaints that indicate potential breaches of the operator’s licensing obligations. Contact details for the CGA are provided in the Licence and Regulatory Authority section of this page.

Players retain the right to pursue any claims through competent civil courts of the applicable jurisdiction.